Privacy Policy

Last updated: 20 October 2026

1. About this policy

Kinetic Maintenance Group respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our property maintenance services.

For the purposes of UK data protection law, the organisation responsible for your personal information is:

Trading name: Kinetic Maintenance Group
Legal business name: Kinetic Maintenance Group
Business address: Kinetic Maintenance Group LTD, 20 Wenlock Road, London, N1 7GU
Email: contact@kineticmaintenance.co.uk
Telephone: 020 3468 1628

2. Personal information we collect

Depending on your interaction with us, we may collect:

  • Your name, email address and telephone number.

  • Your home, business or service property address.

  • Your company name, job title and billing details.

  • Information about the services you require.

  • Messages, photographs and other details you provide about a property or maintenance issue.

  • Records of quotations, bookings, work completed, invoices and payments.

  • Relevant property access information and the contact details of people involved in arranging the work.

  • Technical information collected through our website, as described in the cookies section below.

Please only provide information that is relevant to your enquiry or the services required. Avoid including sensitive personal information unless it is necessary and we have discussed how it should be provided.

3. How we receive your information

We may receive personal information when you:

  • Complete a form on our website.

  • Contact us by telephone, email or another communication channel.

  • Request a quotation or arrange a service.

  • Provide information during a property visit.

  • Communicate with us about completed or ongoing work.

  • Choose to receive marketing updates.

We may also receive relevant information from estate agents, landlords, property managers or other authorised representatives arranging work on your behalf. This may include your contact details, property address and information needed to coordinate access or complete the job.

4. How and why we use your information

We use personal information for the following purposes:

  • Responding to enquiries and preparing quotations requested by an individual customer

  • Arranging and providing services to an individual customer

  • Communicating with business contacts, property representatives and occupants

  • Managing invoices and maintaining records required by law

  • Handling complaints, maintaining appropriate business records and establishing or defending legal claims

  • Sending optional marketing emails where you have opted in

  • Using optional website technologies where consent is required

Where we rely on legitimate interests, we consider whether our use is necessary and whether your rights and interests override those interests.

Where information is needed to enter into or perform a contract, or to meet a legal obligation, we will explain this when relevant. If you do not provide essential information, we may be unable to provide a quotation or complete the requested service.

5. Who we share information with

Where necessary for the purposes described above, we may share relevant information with:

  • Tradespeople, engineers and subcontractors involved in assessing or completing your work.

  • Website, email, booking, document storage and other IT service providers.

  • Payment service providers, where applicable.

  • Accountants, insurers, legal advisers and other professional advisers.

  • Authorities or regulators where disclosure is legally required.

We limit the information shared to what is appropriate for the purpose.

Website and service providers used by Kinetic: Squarespace, Google.

6. International data transfers

Some technology providers may store or process personal information outside the UK.

Where this applies, we will use the safeguards required by applicable UK data protection law, such as an applicable adequacy arrangement or approved contractual safeguards.

You can contact us to request further information about transfers relevant to your personal information.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

We determine retention periods by considering:

  • Whether an enquiry or service relationship is ongoing.

  • The need to maintain appropriate records of quotations, work and payments.

  • Applicable accounting, tax and other legal requirements.

  • Relevant time limits for complaints or legal claims.

Property access details are kept only for as long as needed to arrange or provide the relevant services.

If you withdraw marketing consent, we stop sending the relevant marketing. We may retain a minimal record of your preference so that we can respect it.

Information that is no longer required is securely deleted or anonymised.

8. Keeping your information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information for their role. However, no method of transmitting or storing information can be guaranteed to be completely secure.

9. Cookies and website technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences and, where enabled, understand website usage.

Where consent is required for optional technologies, we will ask before using them. You can manage available choices through our website’s cookie controls.

You can also adjust your browser settings to manage cookies, although blocking essential cookies may affect website functionality.

10. Marketing communications

Where you choose to receive marketing emails, we may send updates about our services.

You can unsubscribe at any time using the link in a marketing email or by contacting contact@kineticmaintenance.co.uk.

Choosing not to receive marketing will not affect your ability to enquire about or use our services. We may still send non-marketing messages about your quotation, booking, invoice or ongoing work.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Ask us to restrict how we use your information.

  • Request a portable copy of certain information.

  • Withdraw consent where we rely on it.

You also have the right to object to processing based on legitimate interests, depending on your circumstances, and to object to the use of your personal information for direct marketing at any time.

These rights are not absolute and may be subject to legal conditions or exceptions. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To make a request, email contact@kineticmaintenance.co.uk. We may need to verify your identity before responding.

12. Questions and complaints

If you have a question or concern about how we handle your information, please contact us:

Email: contact@kineticmaintenance.co.uk
Telephone: 020 3468 1628

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.

You do not have to contact us before making a complaint to the ICO, although we welcome the opportunity to address your concerns.

13. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The latest version will appear on this page with an updated revision date.